This document describes the general terms and conditions (the "Terms and Conditions") applicable to accessing this website and purchasing products (the "Products") offered by FÁTIMA COSMÉTICOS E.I.R.L. (hereinafter, the "COMPANY"), with RUC N° 20610752684, located at Av. El Santuario 1063 Urb. Zárate, San Juan de Lurigancho - Lima, Peru; within the website www.fatimaperu.com (hereinafter the "WEBSITE" or "Site"). Any person wishing to access and/or subscribe and/or use the Site and/or purchase the Products may do so subject to these Terms and Conditions, together with all other policies and principles governing the WEBSITE and which are incorporated herein directly or by reference or which are explained and/or detailed in other sections of the Site. Consequently, all visits and all contracts and transactions carried out on this WEBSITE, as well as their legal effects, will be governed by these rules and subject to the applicable legislation in Peru.

The Terms and Conditions contained in this instrument will apply and will be understood as an integral part of all acts and contracts executed or celebrated through the offer and marketing systems included in this Site between the users of this Site ("the User") and the COMPANY. The User also refers to those persons who access the WEBSITE without purchasing Products.

The User undertakes to use this Site only for lawful purposes and/or diligently and correctly. In this sense, by way of illustration and not limitation, the User shall not use the Site for activities contrary to the law, these Conditions, morality, good customs or established public order and/or for unlawful, prohibited or harmful purposes or effects to the rights and interests of third parties, nor to process, send or transmit through the Site any material, information or content that may be considered in any way illegal, threatening, abusive, invasive, defamatory, obscene, sexually explicit, racist, vulgar, profane or otherwise objectionable or that affects civil rights or any legal norm.

 

1. Legal capacity

The Products are only available to persons with legal capacity to contract. Persons who do not have this capacity, including minors, may not access the Products. Acts carried out by minors on this Site will be the responsibility of their parents, guardians, custodians or curators, and therefore will be considered carried out by them in exercise of the legal representation they hold.

 

2. Modifications to the terms and conditions

The COMPANY may modify the Terms and Conditions at any time, by publishing the modified terms on the Site.

 

3. Procedure for using this WEBSITE

In the contracts for the Products offered through the Site, the COMPANY will unequivocally inform of the steps to be followed to celebrate them. The mere act of following the steps indicated on this Site to make a purchase is equivalent to accepting that the conditions contained in this document have been effectively complied with. Likewise, when making a purchase, the User will have to provide the data requested by the WEBSITE for this purpose. This data will be treated in accordance with the COMPANY's Privacy Policy.

 

4. Payment methods that can be used on the WEBSITE

The Products offered on this WEBSITE, unless a different payment method is indicated for particular cases, may be paid for using the following payment methods allowed on this WEBSITE:

4.1. Credit or Debit Cards: The option to pay with credit or debit cards is enabled for VISA, MasterCard, DINERS or American Express cards. Likewise, credit or debit card payments are subject to approval by the issuing bank and internal validations by the payment gateways responsible for processing the transaction. In cases where payment is not approved or is rejected, the associated purchase order will be automatically canceled.

4.2. Collection Companies: This is a payment method where the User reserves their purchase and a payment code is generated, with which they must go to any establishment or agency affiliated with the collection company chosen by the customer when placing their order. Payment must be made within the period established at the time of purchase, otherwise the order will be canceled due to lack of payment. Once payment is made, validation of the same is carried out within 24 business hours. The collection companies currently enabled as payment methods on the WEBSITE are: Mercado Pago.

4.3. Bank Deposit: The customer can pay directly to a FÁTIMA COSMÉTICOS E.I.R.L. account in the bank by choosing this payment method. For this payment method, it is necessary to consider the following: i) the maximum period for making payment for the order is 48 hours, ii) once payment is made, it is the customer's responsibility to send the payment voucher and order number to our contact email info@fatimaperu.com to approve the order.

 

5. Formation of consent in contracts celebrated through this Site

Through the WEBSITE, offers of goods and Products will be made, which may be accepted through the Users' acceptance, electronically or by using the mechanisms that the WEBSITE itself offers for this purpose. All acceptance of an offer will be subject to the suspensive condition that the COMPANY validates the transaction. Consequently, for every operation carried out on this WEBSITE, the confirmation and/or validation or verification by the COMPANY will be a requirement for the formation of consent. To validate the transaction, the COMPANY must verify:

• That it validates and accepts the payment method offered by the User.
• That the payment is credited by the User, according to the payment method used.
• That it validates the User's data.
• That the delivery address is within the national territory.

To inform the User about this validation, the COMPANY must send a confirmation to the same electronic address that the User has registered or provided, or by any means of communication that guarantees due and timely knowledge of the User, or by effective shipment of the product. Consent will be understood to be formed from the moment this written confirmation is sent to the User and at the place where it was issued.

Legal Notice: The sale, dispatch and refunds of products are subject to their availability and stock.

 

6. Product Dispatch

Products purchased through the WEBSITE will be subject to the dispatch and delivery conditions chosen by the User and available on the WEBSITE. The shipping location information is the sole responsibility of the User.

You can find our complete shipping and delivery policy by clicking here.

 

7. Exchange and Return Policy

The COMPANY is committed to ensuring that the User is completely satisfied throughout their shopping experience. It is the responsibility of each User to review the exchange or return policies before purchasing any product. Since it is a natural and perishable product, no exchanges or returns are accepted.

You can find our complete exchange and return policy by clicking here.

 

8. Refunds

Since it is a natural and perishable product, no exchanges or returns are accepted. You can find our complete exchange and return policy by clicking here.

 

9. Intellectual Property

All content included or made available to the User on the WEBSITE, including texts, graphics, logos, icons, images, audio files, digital downloads and any other information (the "Content"), is owned by the COMPANY, or it has a license from its owner for its use. In this sense, the User must refrain from extracting and/or reusing parts of the Content without the prior and express consent of the COMPANY.

The User acknowledges that they do not acquire any right over the trademarks, logos, designs, drawings, photos, images and graphics and any other information contained on this WEBSITE. The use of the Content for commercial purposes or for its distribution, public communication, and modification is expressly prohibited.

 

10. Legal Terms

This agreement shall be governed by and construed in accordance with the laws of Peru, without giving effect to any principles of conflict of laws. If any provision of these Terms and Conditions is declared illegal, or presents a gap, or for any reason is unenforceable, it shall be interpreted within the framework thereof and in any case shall not affect the validity and applicability of the remaining provisions.

 

11. Notifications

Any comment, concern or claim regarding the foregoing Terms and Conditions, the Privacy Policy, or the execution of any of these, must be notified in writing to the following email address: info@fatimaperu.com.

 

12. Jurisdiction and Applicable Law

This agreement will be governed in all its points by the laws in force in the Republic of Peru. Any controversy derived from this agreement, its existence, validity, interpretation, scope or compliance, will be submitted to the competent courts of the city of Lima, Peru.

 

13. Product Availability

The availability of Products offered through the WEBSITE may vary depending on customer demand. Although the COMPANY updates its stock periodically, the product requested by the customer may be out of stock at that moment. In such a case, the COMPANY will contact the User via e-mail or telephone to inform them of the impossibility of fulfilling the order.

 

14. Contact Information

For any questions about your order, you can send us an email to info@fatimaperu.com or to our WhatsApp +51 987 173 161 and we will respond as soon as possible.

 

15. Communication Policy

At Fátima Cosméticos E.I.R.L., we value dignity, mutual respect, and constructive communication. Our communication policy is designed to create a safe and professional environment for both our clients and our team. The following policy applies to all interactions with our staff:

Commitment to Respect: We expect all communications to be conducted with courtesy and respect. We do not tolerate any form of derogatory, discriminatory, or disrespectful communication.

Right to Disconnect: If any member of our team perceives a lack of respect, whether verbal or in attitude, they are granted the right to terminate the interaction immediately. This includes, but is not limited to, insults, offensive language, threats, harassment, or any other type of inappropriate behavior.

Procedure in Case of Incidents: In the event of a disrespectful incident, the team member must:

1. Inform the client or the corresponding party about the company's communication policy.
2. Request a change in behavior to continue the interaction.
3. If the disrespect persists, the employee is authorized to disconnect the call, close the chat session, or terminate the communication in any way, and document the incident.

Incident Follow-up: Each incident will be documented and reviewed by our management team. Appropriate measures will be taken to address the situation with the client and ensure that communication standards are respected.

Education and Training: We will provide regular training to our team on how to handle difficult situations and how to effectively apply this policy.

Policy Review: We are committed to reviewing and updating our communication policy periodically to ensure it remains effective and relevant.

The implementation of this policy aims to ensure that all individuals are treated with the respect they deserve and that our work team can operate in an environment of mutual respect. We appreciate your understanding and cooperation in maintaining our communication standards.