SHIPPING POLICY

Last updated: October 2026

Shipments for purchases made through www.fatimaperu.com are managed by FÁTIMA COSMÉTICOS E.I.R.L. in coordination with our logistics operators, depending on the destination and the shipping method available.

By placing an order on our website, the customer declares that they have correctly entered their contact details and delivery address and accepts the terms set out in this Shipping Policy.

1. Order confirmation and processing

Order processing begins once payment is confirmed and the necessary details for dispatch have been validated.

The customer is responsible for providing complete and accurate information, including the recipient's name, address, city, postal code where applicable, email address, and an active phone number.

If the information is incomplete or incorrect, we may contact the customer to request a correction. Any delivery timeframe will begin to be counted once we have the necessary information to perform the dispatch.

2. Shipments within Peru

We ship to Metropolitan Lima and provinces through our partner couriers.

The applicable costs, methods, and estimated delivery times will be provided during the checkout process, according to the address and available coverage.

As a reference:

• Metropolitan Lima: up to 3 business days.
• Provinces: up to 6 business days.

Times are estimates and are counted from the confirmation of payment and validation of shipping details.

The delivery method will depend on the logistics operator's coverage. For some provincial destinations, delivery may be made to the address or via pickup at a courier agency.

Sundays and holidays may affect standard delivery times.

3. International shipments

Orders destined outside of Peru are shipped via DHL Express, our logistics partner for international shipments.

Shipping costs will be calculated during the checkout process based on the destination country, weight, dimensions, and other conditions applicable to the shipment.

Once the order is dispatched, the customer will receive an email with the DHL tracking number, which can be used to directly check the status of the shipment.

International delivery times are estimates and do not constitute a guaranteed delivery date, as they may be affected by customs processes, inspections, regulatory requirements, holidays, weather conditions, high-demand periods, or other circumstances beyond Fátima’s reasonable control.

4. Customs, taxes, and import requirements

Cosmetic and personal care products may be subject to specific regulations in the destination country.

It is the responsibility of the customer or recipient to verify before purchasing that the products can be legally imported into their country and to comply with any permits, registrations, licenses, sanitary authorizations, or other requirements that may apply.

The availability of a country or product on our website does not imply or guarantee that said product can be imported without additional requirements.

Unless expressly stated otherwise during purchase, the product price and shipping cost do not include duties, import taxes, VAT, customs fees, handling fees, storage, or other charges established in the destination country. These are the responsibility of the recipient.

DHL, customs authorities, or other entities may contact the recipient directly to request information, documents, or payments required to release the shipment.

Fátima will provide reasonable assistance by supplying commercial or shipping documentation that is under our control; however, we cannot guarantee the approval or the timing of any customs procedure.

5. Address, receipt, and delivery

The customer must carefully verify shipping details before finalizing their purchase.

Once the order has been handed over to the logistics operator, we cannot guarantee address changes, rescheduling, or delivery modifications. Any modification will be subject to the conditions and availability of the courier and may result in additional charges.

The order may be received by the customer or by someone available at the indicated address, in accordance with the logistics operator's delivery terms.

For international shipments, the recipient must remain available via the registered phone and email address, especially when DHL or authorities require information related to customs clearance.

6. Undelivered or unreleased shipments

If an order cannot be delivered due to an incorrect or incomplete address, the absence or lack of response from the recipient, refusal of receipt, or other circumstances attributable to the customer, additional costs for reshipping, correction, or return may be borne by the customer.

For international shipments, if the order cannot be released due to non-payment of taxes or fees, lack of permits or documentation, lack of response from the recipient, rejection of the shipment, or failure to meet import requirements, the shipment may be detained, returned, abandoned, or disposed of in accordance with the destination country's regulations and DHL procedures.

Where applicable, expenses incurred for return, storage, customs clearance, or other costs arising from these circumstances may be deducted from any applicable refund, to the extent permitted by applicable law.

If authorities prevent entry and the order must be abandoned or destroyed due to non-compliance with import requirements applicable to the recipient, Fátima will not be obligated to refund the order, except where required by applicable law.

7. Delays and circumstances beyond our control

The indicated delivery times are estimates.

Delays may occur due to high demand, sales campaigns, holidays, weather conditions, transport restrictions, customs procedures, regulatory inspections, courier disruptions, force majeure events, or other circumstances beyond Fátima’s reasonable control.

For international shipments, the time required by customs to release an order is not included in DHL's estimated transit time.

8. Damaged, incomplete, or problematic orders

If the order arrives with visible signs of damage, tampering, incorrect or missing products, the customer should contact us as soon as possible.

To evaluate the incident, we may request photographs of the outer packaging, shipping label or waybill, and received products, in addition to a brief description of the issue.

Each case will be evaluated individually. When the issue is attributable to Fátima or the logistics process, we will manage the appropriate solution in accordance with the circumstances and applicable law.

9. Tracking and customer support

For international shipments, tracking can be performed directly via DHL using the tracking number sent to the email address registered during purchase.

Tracking updates are generated by the logistics operator and may experience delays relative to the actual status of the shipment.

For inquiries related to an order, you can contact our customer service team through our official channels, providing your order number and the email address used to make the purchase.