Shipments of purchases made through www.fatimaperu.com are managed by our sales team in coordination with our associated couriers, depending on the type of delivery available for the delivery zone selected by the customer.

By making a purchase on our website, the customer declares to have correctly entered their contact details and delivery address, and accepts the shipping conditions detailed in this policy.

 

1. Order Confirmation

The delivery period begins once payment is confirmed and the necessary delivery data is validated.

To process the shipment correctly, the customer must enter a complete and precise address, including district, urbanization or zone, apartment or interior number, reference, name of the person who will receive the order, and an active cell phone number.

If the address is incomplete, contains errors, or requires additional information, our team may contact the customer to request the corresponding correction. In these cases, the delivery period will begin once the information has been correctly completed.

 

2. Shipping Types, Rates, and Estimated Times

We offer shipments to Metropolitan Lima and provinces:

• Metropolitan Lima - Rate: S/ 12 - Estimated delivery time: Up to 3 business days
• Province - Rate: S/ 16 - Estimated delivery time: Up to 6 business days

The indicated periods are estimated and are counted from the payment confirmation and validation of the shipping data.

We do not make deliveries on Sundays or holidays. If the deadline coincides with a Sunday, holiday, non-working day, or high-demand date, the order may be delivered on the next available business day.

 

3. Shipments in Metropolitan Lima

• Rate: S/12
• Estimated delivery time: up to 3 business days from payment confirmation and validation of shipping data.
• The delivery period applies to areas with regular coverage within Metropolitan Lima.
• Some specific areas within Metropolitan Lima may be outside coverage or require a special delivery method. In that case, we will contact the customer to offer an alternative shipping method.

 

4. Provincial Shipments

• Rate: S/16
• Estimated delivery time: up to 6 business days from payment confirmation and validation of shipping data.
• Provincial shipments are made through our associated couriers, according to the coverage available for the city, district, or zone indicated by the customer.
• In some destinations, the courier may deliver to the home. In other cases, delivery may be managed by pick-up at an agency, according to the carrier's coverage and policy.
• If the indicated address is outside coverage or requires a special delivery method, our team will contact the customer to coordinate a shipping alternative.
• Delivery time may vary depending on the destination city, courier availability, delivery frequency, access to the area, commercial campaigns, holidays, weather conditions, transportation restrictions, or other external factors beyond Fátima's control.

 

5. Delivery Hours

The reference delivery range is from 9:00 a.m. to 6:00 p.m.

It is not possible to choose an exact delivery time or guarantee delivery at a specific time, as routes are organized directly by the courier according to availability, zone, and operational load of the day.

In some cases, the courier may deliver without prior notice. Therefore, we recommend that the customer indicate an address where someone will be available to receive the order within the delivery range.

 

6. Order Reception

The order can be received by the customer or by a third party at the indicated address. Reception by a person present at the home, office, reception, concierge, or indicated delivery point will be considered a valid delivery.

Fátima is not responsible for subsequent inconveniences when the order has been correctly delivered to the address provided by the customer and received by a person available at said location.

 

7. Incorrect or Incomplete Address or Customer Absence

The customer is responsible for correctly entering the address and contact details when making the purchase.

If the order cannot be delivered due to an incorrect or incomplete address, an inaccessible zone, customer absence, lack of response, building restrictions, refusal of reception, or other cause not attributable to Fátima, the order may require rescheduling or a new delivery.

In these cases, additional costs for redelivery, rescheduling, or address change will be borne by the customer, after coordination with our customer service team.

 

8. Rescheduling and Address Changes

Address changes can only be requested before the order has been delivered to the courier.

Once the order is in transit or with the courier, we cannot guarantee address changes, schedule modifications, or immediate rescheduling. Any change will be subject to the carrier's policies, coverage, and availability.

 

9. Delivery Delays

Delivery times are estimated and may be affected by external factors such as high demand, commercial campaigns, festive dates, weather conditions, traffic restrictions, courier operational problems, difficult-to-access areas, holidays, force majeure events, or situations beyond Fátima's control.

If your order does not arrive within the indicated period, please contact us at the following WhatsApp: +51 988 891 652. Our team will review the status of the shipment and provide support to manage the corresponding follow-up with the courier.

 

10. Damaged, Incomplete, or Incident-Affected Order

If the order arrives with visible signs of damage or tampering, or if you receive an incorrect or incomplete product, please contact us at WhatsApp +51 988 891 652 within the first 24 hours of receiving the order.

To help you faster, we will ask you to send photos of the external packaging, received products, delivery note or proof, and a brief description of the incident.

Each case will be evaluated by our team. If the incident is attributable to Fátima or the logistical process, we will coordinate the corresponding solution as appropriate: replacement, redelivery, exchange, or the alternative that applies.

 

11. Order Tracking

When the assigned courier has a tracking number or guide, we will share it with the customer so they can check the delivery status.

Tracking updates depend directly on the courier's system, so there may be delays or it may not reflect the exact status in real-time.

 

12. High Demand Dates

During campaigns, promotions, Cyber Days, Christmas, Mother's Day, Black Friday, long holidays, or other high-demand dates, preparation and delivery times may be extended.

We recommend placing orders in advance during these dates.

 

13. Out-of-Coverage Cases

If the address indicated by the customer is outside the coverage area of the assigned courier, our team will contact them to offer an alternative shipping method.

If a reasonable delivery alternative cannot be arranged, we may coordinate with the customer to modify the order, provide a new delivery address, or cancel the purchase, as appropriate.

 

14. Support Channel

For inquiries about your shipment, you can contact us on WhatsApp: +51 988 891 652.

We recommend having your order number, full name, and the email used for the purchase at hand to help you faster.

 

15. Complaints Book

Fátima makes its Complaints Book available to its customers in accordance with current regulations. Access to the Complaints Book is available on our website so that the customer can register a complaint or claim when deemed necessary.