Fátima Cosméticos E.I.R.L. Customer Satisfaction Policy

At Fátima Cosméticos E.I.R.L., we are committed to providing products of the highest quality and exceptional service. We understand the importance of our customers' trust and want to ensure that your experience with us is always positive. Therefore, we offer the following Customer Satisfaction Policy:

Quality Guarantee: All our products undergo rigorous quality control. If you find any manufacturing defect, contact us within 3 days of receiving the product for a free replacement.

Trial and Replacement Period: We provide a 7-day period from the date of product receipt for you to use it. If you are not completely satisfied, you can request advice and a product replacement at no cost.

Shipping Period: If the agreed-upon shipping period is not met, the shipping cost will be 100% refunded.

Returns and Exchanges: Returns or exchanges must be requested within 3 days from the date of purchase. Products must be unused, unopened, in their original packaging, and undamaged.

Refund Process: Refunds will be processed in the same manner as the original payment and will be issued within 10 business days after the returned product is received.

Limitations: This policy does not cover damage caused by improper use, modifications, or natural wear and tear. Products purchased through authorized resellers must be subject to the policies of those establishments.

Exceptions: Fátima Cosméticos E.I.R.L. reserves the right to limit or deny returns or exchanges in cases of abuse of our policy, such as frequent returns or patterns of fraudulent purchases.

Customer Service: For any questions or concerns, please contact us by phone at 987 173 161 or email at fatima@hennaperu.com. Our customer service team will be happy to assist you.

At Fátima Cosméticos E.I.R.L., we value each of our customers and are dedicated to your complete satisfaction. This policy is designed to protect both our customers and our company, ensuring that interactions are fair and equitable. We appreciate your business and trust in us.