This document describes the general terms and conditions (the "Terms and Conditions") applicable to access to this website and the purchase of the products ("the Products") offered by FÁTIMA COSMÉTICOS E.I.R.L. (hereinafter, the “COMPANY”), with Tax ID (RUC) No. 20610752684, with registered address at Av. El Santuario 1063 Urb. Zárate, San Juan de Lurigancho - Lima, Peru; within the website www.fatimaperu.com (hereinafter the "WEBSITE" or "Site"). Any person who wishes to access and/or subscribe and/or use the Site and/or purchase the Products may do so by being subject to these Terms and Conditions, along with all other policies and principles that govern the WEBSITE and which are incorporated herein directly or by reference, or which are explained and/or detailed in other sections of the Site. Consequently, all visits and all contracts and transactions carried out on this WEBSITE, as well as their legal effects, shall be governed by these rules and subject to the legislation applicable in Peru.

The Terms and Conditions contained in this instrument shall apply and be understood as an integral part of all acts and contracts that are executed or concluded through the offer and commercialization systems included in this Site between the users of this Site (“the User”) and the COMPANY. The User also refers to those persons who access the WEBSITE without purchasing Products.

The User agrees to use this Site only for lawful purposes and/or in a diligent and correct manner. In this sense, by way of illustration and not limitation, the User shall not use the Site to carry out activities contrary to the law, these Conditions, morality, good customs, or established public order and/or for purposes or effects that are illicit, prohibited, or harmful to the rights and interests of third parties, nor to process, send, or transmit through the Site any material, information, or content that may be considered in any way illegal, threatening, abusive, invasive, defamatory, obscene, sexually explicit, racist, vulgar, profane, or otherwise objectionable or that affects civil rights or any legal standard.

1. Legal Capacity

The Products are only available to persons who have the legal capacity to contract. Persons who do not have such capacity, including minors, may not access the Products. Acts performed by minors on this Site shall be the responsibility of their parents, guardians, custodians, or curators, and shall therefore be considered performed by them in the exercise of their legal representation.

2. Modifications to the Terms and Conditions

The COMPANY may modify the Terms and Conditions at any time by making the modified terms public on the Site.

3. Procedure for using this WEBSITE

In contracts for the Products offered through the Site, the COMPANY will unequivocally inform the steps that must be followed to conclude them. The mere act of following the steps indicated on this Site for such purposes to make a purchase is equivalent to accepting that the conditions contained in this document have indeed been fulfilled. Likewise, when making a purchase, the User must provide the data requested by the WEBSITE for such purpose. Such data will be treated in accordance with the COMPANY's Privacy Policy.

4. Payment methods that may be used on the WEBSITE

The Products offered on this WEBSITE, unless a different form of payment is indicated for specific cases, may be paid for using the following payment methods permitted on this WEBSITE:

4.1. Credit or Debit Cards: The option to pay with credit or debit cards is enabled for VISA, Master Card, DINERS, or American Express cards. Likewise, payments by credit or debit card are subject to the approval of the card-issuing bank and the internal validations of the payment gateways in charge of processing the transaction. In cases where the payment is not approved or is rejected, the associated purchase order will be automatically canceled.

4.2. Collection Agencies: This is a payment method where the User makes a reservation for their purchase and a payment code is generated, with which they must go to any establishment or agency affiliated with the collection agency chosen by the customer at the time of generating their order. Payment must be made within the period established at the time of purchase; otherwise, the order will be canceled due to non-payment. Once payment is made, validation is completed within 24 business hours. The collection agencies currently enabled as payment methods on the WEBSITE are: Mercado Pago.

4.3. Bank Deposit: The customer can pay directly into an account of FÁTIMA COSMÉTICOS E.I.R.L. at the bank by choosing this payment method. For this payment method, it is necessary to take the following into account: i) the maximum period to pay for the order is 48 hours, ii) once payment is made, it is the customer's responsibility to send the payment voucher and order number to our contact email info@fatimaperu.com to obtain order approval.

5. Formation of consent in contracts concluded through this Site

Through the WEBSITE, offers for goods and Products will be made, which may be accepted by Users electronically or using the mechanisms offered by the WEBSITE itself. All acceptance of an offer will be subject to the suspensive condition that the COMPANY validates the transaction. Consequently, for any operation carried out on this WEBSITE, confirmation and/or validation or verification by the COMPANY will be a requirement for the formation of consent. To validate the transaction, the COMPANY must verify:

• That it validates and accepts the payment method offered by the User.
• That the payment is credited by the User, in accordance with the payment modality used.
• That it validates the User's data.
• That the delivery address is within an area or country enabled for deliveries by the COMPANY at the time of purchase.

To inform the User about this validation, the COMPANY must send a confirmation to the same email address registered or provided by the User, or by any means of communication that guarantees the User's due and timely knowledge, or through the effective shipment of the product. Consent shall be understood to have been formed from the moment this written confirmation is sent to the User and at the place where it was issued.

Legal Notice: The sale, dispatch, and refunds of products are conditional upon their availability and stock.

6. Dispatch of Products

National and international shipments are made in accordance with our Shipping Policy. Delivery times are estimated and may be affected by circumstances beyond the COMPANY's control. For international orders, the customer or recipient is responsible for verifying that the Products can be legally imported into their country, complying with applicable permits or regulatory requirements, and assuming the corresponding tariffs, taxes, and other import charges, unless expressly stated otherwise during purchase. By placing an order, the User declares that they know and accept these conditions. For more information, please consult our Shipping Policy.

7. Exchange and Return Policy

The COMPANY is committed to ensuring that the User is completely satisfied throughout their shopping experience. It is the responsibility of each User to review the exchange or return policies before purchasing any product. Being a natural and perishable product, no exchanges or returns are accepted.

You can read our full exchange and return policy by clicking here.

8. Refunds

Being a natural and perishable product, no exchanges or returns are accepted. You can read our full exchange and return policy by clicking here.

9. Intellectual Property

All content included or made available to the User on the WEBSITE, including text, graphics, logos, icons, images, audio clips, digital downloads, and any other information (the "Content"), is the property of the COMPANY, or it has a license from its owner for its use. In this sense, the User must refrain from extracting and/or reusing parts of the Content without the prior and express consent of the COMPANY.

The User acknowledges that they do not acquire any rights to the trademarks, logos, designs, drawings, photos, images, graphics, and any other information contained on this WEBSITE. The use of the Content for commercial purposes or for its distribution, public communication, and modification is expressly prohibited.

10. Legal Terms

This agreement shall be governed and interpreted in accordance with the laws of Peru, without giving effect to any principles of conflict of laws. If any provision of these Terms and Conditions is declared illegal, or presents a gap, or for any reason is found to be unenforceable, it must be interpreted within the framework of the agreement itself and in any case, it shall not affect the validity and enforceability of the remaining provisions.

11. Notifications

Any comment, concern, or claim regarding the above Terms and Conditions, the Privacy Policy, or the execution of any of these must be notified in writing to the following email address: info@fatimaperu.com.

12. Jurisdiction and Applicable Law

This agreement shall be governed in all its points by the laws in force in the Republic of Peru. Any dispute arising from this agreement, its existence, validity, interpretation, scope, or fulfillment, shall be submitted to the competent courts of the city of Lima, Peru.

13. Product Availability

The availability of the Products offered through the WEBSITE may vary depending on customer demand. Although the COMPANY updates stock periodically, the product requested by the customer might be out of stock at that moment. In such a case, the COMPANY will contact the User via email or telephone to inform them of the impossibility of fulfilling the order.

14. Contact Information

For any concerns about your order, you can send us an email to info@fatimaperu.com or to our WhatsApp +51 987 173 161 and we will respond as soon as possible.

15. Communication Policy

At Fátima Cosméticos E.I.R.L., we value dignity, mutual respect, and constructive communication. Our communication policy is designed to create a safe and professional environment for both our customers and our team. The following policy applies to all interactions with our staff:

Commitment to Respect: We expect all communications to be conducted with courtesy and respect. We do not tolerate any form of derogatory, discriminatory, or disrespectful communication.

Right to Disconnect: If any member of our team perceives a lack of respect, whether verbal or in attitude, they are granted the right to terminate the interaction immediately. This includes, but is not limited to, insults, offensive language, threats, harassment, or any other type of inappropriate behavior.

Procedure in Case of Incidents: In the event that an incident of lack of respect occurs, the team member must:

1. Inform the customer or relevant party about the company's communication policy.
2. Request a change in behavior to continue the interaction.
3. If the lack of respect persists, the employee is authorized to disconnect the call, close the chat session, or terminate the communication in any way, and document the incident.

Incident Follow-up: Each incident will be documented and reviewed by our management team. Appropriate measures will be taken to address the situation with the customer and ensure that communication standards are respected.

Education and Training: We will provide regular training to our team on how to handle difficult situations and how to apply this policy effectively.

Policy Review: We are committed to reviewing and updating our communication policy periodically to ensure it remains effective and relevant.

The implementation of this policy aims to ensure that all individuals are treated with the respect they deserve and that our team can operate in an environment of mutual respect. We appreciate your understanding and cooperation in maintaining our communication standards.